Warranty & shipping

Warranty period

Each unit is covered by a one-year warranty from the date of delivery. Within that period, a unit that fails in normal use due to a manufacturing or material defect will be repaired or replaced at our discretion.

What the warranty covers

• manufacturing defects in the antenna assembly and internal electronics;
• defects in materials, sealing and connectors under normal operating conditions;
• units that fail to meet the agreed acceptance criteria on delivery.

What the warranty does not cover

• physical damage from impact, crash, incorrect installation or exposure beyond the agreed operating conditions;
• modification, disassembly or repair carried out without our written agreement;
• damage caused by connection to non-conforming power supplies, cabling or host equipment;
• normal wear of consumable mechanical parts such as cable glands and seals.

Making a claim

Contact us with the model, serial number, purchase reference and a short description of the fault, including photographs and, where available, host system logs. We will confirm whether the unit should be returned for assessment and issue return instructions. Units returned without prior agreement may be delayed at customs.

Packaging and shipping

Units ship in protective packaging suitable for international air freight. The products contain no battery and no permanent magnets, which simplifies dangerous goods handling for air shipment as drone and vehicle accessories. Shipping documents are prepared with the correct commodity description and control attributes for customs declaration.

Incoterms, lead time and freight arrangements are agreed per order. Export of the products is subject to our export control and product use compliance requirements.

Returns

Because units are configured per project, returns outside a warranty claim are handled case by case and must be agreed in writing before shipment back to us. Products must be returned complete, unmodified and in their original packaging.

Questions

For warranty, packaging or delivery questions, contact info@navifort.com. RedSun (HK) Group Limited is the contracting entity for all orders.